GOOGLE Reviews are Disappearing!

You work hard, you deliver top-notch service, and your customers love you. They leave you glowing Google reviews, full of praise, emojis, and maybe even a “best ever” or two. And then… POOF! The reviews vanish like a sock in the dryer.

So, what’s going on? Did your competition bribe the Google gods? Did a rogue algorithm decide your five-star reviews were too good? Well, not exactly.

Here’s why your reviews might be disappearing faster than a free sample at Costco:

1️⃣ Google’s Spam Radar is Extra Sensitive – If a review looks suspicious (like coming from an account created five minutes ago or using the same wording as ten others), Google might zap it into oblivion.

2️⃣ Reviewers Using “Forbidden” Words – Believe it or not, even innocent words like customer service or discount can trigger Google’s spam filters. If someone gets a little too enthusiastic and drops an all-caps review with a bunch of exclamation points, Google might mistake it for a bot.

3️⃣ The “Friends & Family” Rule – If Aunt Karen, who has never been to your business, leaves you a five-star review just because she loves you, Google knows. And it’s not impressed.

4️⃣ Reviewers Broke the Rules – If a customer left a review but their account gets suspended (for who knows what), their review goes down with the ship.

5️⃣ Google Just Felt Like It – Sometimes, there’s no explanation. It’s just Google being Google.

Some other reasons for this behavior is … well, your customer’s behavior. For instance, your customers might share an IP address with someone who has already reviewed you. Your business provides WiFi, and you've logged into Google My Business using it. You may have hired an SEO company to write reviews for you. You have a review station (like an iPad or computer) at your location. The reviewer might not be near your business or may not have visited it at all.

So, what can you do? Keep encouraging real customers to leave honest reviews, avoid anything shady, and accept that some reviews may mysteriously disappear. But hey, at least it’s not your car keys this time.

Want to make sure your business stands out even when Google plays hide-and-seek with your reviews? Let Tall Boy Marketing handle your SEO, website, and digital presence. We’ll keep your business visible—no magic tricks required. 🚀